Role OverviewThe Customer Relations Coordinator provides front-line administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation terminal, air/ocean branch, or contract logistics site.
What You Will Do
Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions, track and trace shipments, and communicate updates to customers and internal teams.
Why It Might Be a Fit
Strong attention to detail, clear professional written and verbal communication skills, and ability to work collaboratively in a fast-paced, team-oriented, on-site environment are required.
Requirements
- High School Diploma or GED equivalent required
- Previous experience in customer service, administrative support, logistics, or transportation environments preferred
- Strong attention to detail with the ability to follow established processes consistently
- Clear, professional written and verbal communication skills with a customer-focused approach
- Ability to work collaboratively in a fast-paced, team-oriented, on-site environment
- Demonstrated discretion and confidentiality in handling and protecting sensitive information
- Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
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