Loss Mitigation Representative

STCU
Liberty Lake, WA
Job Description
STCU is seeking a Loss Mitigation Representative to manage a delinquency queue, minimize loan losses, and ensure member satisfaction. The role involves contacting delinquent members, complying with regulations, and contributing to a positive team environment. They value employees who demonstrate a strong desire to serve others and a commitment to making a difference.

Requirements

  • Contact delinquent members to attempt to resolve delinquencies
  • Maintain compliance standards by verifying members and following FDCPA guidelines
  • Meet operations and availability standards by adhering to attendance policy and departmental service standards
  • Process payments via internal/external methods

Benefits

  • Paid time off
  • Medical, dental, vision
  • Life insurance
  • Training and career development
  • Success sharing plan
  • 401(k) matching
  • Tuition reimbursement
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