Lounge Server-Aureus-Steady Extra (Caesars Palace LV)

Requirements

• Greets and welcomes all guests in a pleasant and professional manner.
• Provides timely cocktail service in a friendly and courteous manner.
• Constantly look for service opportunities.
• Responds to and resolves guest complaints.
• Answers guest questions and is knowledgeable about property events and attractions.
• Performs all side work at assigned station, such as stocking coffee, glasses, sugar, cream and coffee dispenser.
• Maintains clean and stocked workstation.
• Handles money according to procedure.
• Monitors guest consumption of alcohol and intervene as needed according to guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
• Promotes casino events and programs.
• Works closely with Total Rewards Center to promote new card sign up programs.
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor.
• Provides personalized service and uses guest names.
• Resolves service problems according to guidelines.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.