Role OverviewThe Level III Service & Support Technician is a highly skilled professional responsible for performing advanced service, maintenance, and troubleshooting of low voltage and detention equipment systems.
What You Will Do
Perform advanced troubleshooting, diagnostics, and repair of integrated systems, service and maintain CCTV, access control, intercom, video visitation, duress, structured cabling, fiber optics, and detention locking systems.
Why It Might Be a Fit
This role requires strong leadership, communication, organizational, and problem-solving skills, with the ability to perform complex troubleshooting and repairs with minimal supervision.
Requirements
- High school diploma or GED required; technical or associate degree in electronics, IT, or related field preferred
- 5+ years of experience in low voltage, electrical, or IT field service, with a proven track record in a supervisory role
- Advanced technical expertise in CCTV, access control, intercom, video visitation, duress, structured cabling, fiber optics, and network systems
- Proficiency in advanced computer networking concepts, network device configuration, and system programming
- Mastery of cable preparation, splicing, and termination for structured cabling, including network, security, and communication systems
- Advanced knowledge of mechanical lock systems, including cylindrical, mortise, and rim locks, motorized and manual detention equipment, and sliding door systems
- Industry-recognized certifications preferred, including manufacturer-specific credentials for specialized systems
- OSHA-30 certification required (or ability to obtain upon hire)
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