Loyalty Ambassador - Training to Start 7/13

HomeServe
Chattanooga, TN
Category Sales
Job Description
The Loyalty Ambassador role involves investigating customer cancellation requests to identify root causes and prevent cancellations. The position requires a detective-like approach, consulting skills, and a focus on customer relationships.

Requirements

  • Investigate cancellation requests by reviewing account details and enrollment history
  • Deploy consultative problem-solving techniques to offer modifications and alternatives
  • Execute the four-step objection resolution framework to address customer concerns
  • Build and maintain customer relationships through transparent communication and strategic education
  • Document all customer interactions, resolution actions, and account updates

Benefits

  • Competitive compensation
  • Career development and advancement opportunities
  • Casual attire throughout the week
  • Friendly, open, and team-oriented work atmosphere
  • Excellent benefits including medical, vision, dental, and life & disability insurance
  • 401(k) plan with company match
  • Eligibility to enroll in up to two HomeServe coverage plans
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