Loyalty Rewards Agent (Harrah's Metropolis, Illinois)

Requirements

• Handles all reserved special events through a computerized system.
• Distributes promotional giveaways via various marketing tools.
• Redeems all documents through the system.
• Assists with stocking of supplies and keeping a clean and neat work area.
• Abides by all Accounting and Internal Control Procedures.
• Creates and maintains patron accounts through CMS.
• Sell and promote our loyalty program “Caesars Rewards” as well as other promotions and events.
• Resolve guest issues utilizing our Service Recovery process or communicate to a Supervisor.
• Must greet and assist all patrons with courtesy at all times.
• Greet buses daily with all an upbeat and positive attitude while also distributing promotional material, creating card membership, and promoting Caesars Rewards loyalty program.
• Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members.
• Assist Ex. Host staff in reserving special events, hotel reservations, concerts, limousine reservations and any other reasonable business related requests through computerized system.
• Answer phone calls from guests’ and assist them with any reasonable requests which may include but is not limited to hotel reservations, dinner reservations, concert ticket requests, etc...
• Ability to handle multiple tasks with a sense of urgency in all areas of department.

Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• 401(k)
• Paid Time Off
• Education Assistance
• Team Member Discounts