Role OverviewProvide exceptional customer service while selling and utilizing Caesars Rewards program. Assist patrons with all reasonable requests.
What You Will Do
Handles all reserved special events through a computerized system, distributes promotional giveaways, redeems documents, assists with stocking supplies, and creates and maintains patron accounts.
Why It Might Be a Fit
Must greet and assist all patrons with courtesy at all times, resolve guest issues, and promote Caesars Rewards loyalty program.
Requirements
- Must be able to work within restricted area of Soft Count room with reasonable accommodation.
- Must be able to bend, stand or stoop for long periods of time.
- Must be able to communicate verbally and professionally.
- Must be able to see and hear (can be augmented with a hearing aid).
- Must be able to lift a minimum of twenty pounds (20 lbs.).
- Must have manual dexterity.
- Must be able to climb stairs repeatedly.
- Must be able to work accurately with basic math skills.
- Must be able to write to complete daily reports.
- Must be able to understand and comply with Policies and Procedures, Job Descriptions, daily memorandum and other written and verbal instructions.
- Must be able to work under stressful conditions.
- Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.
- High School Diploma or GED equivalent preferred.
- High School graduate or GED equivalent.
- Computer skills or typing skills.
- Previous ticketing or customer service experience.
Benefits
- $15 Hourly
- Medical, Dental, Vision, Life & Disability Insurance
- 401(k)
- Paid Time Off
- Education Assistance
- Team Member Discounts
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