Loyalty Rewards Agent

Caesars Entertainment
Any Location, IL
Category Customer Service
Job Description
Role Overview

Provide exceptional customer service while selling and utilizing Caesars Rewards program. Assist patrons with all reasonable requests. Handles all reserved special events through a computerized system, distributes promotional giveaways, and redeems all documents through the system.

What You Will Do

Sell and promote Caesars Rewards loyalty program, resolve guest issues, greet and assist all patrons with courtesy, and assist patrons in answering questions and direct them to areas of safety during emergencies.

Why It Might Be a Fit

Must be able to work accurately with basic math skills, write to complete daily reports, and understand and comply with Policies and Procedures. Ability to handle multiple tasks with a sense of urgency and work under stressful conditions.

Requirements

  • Must be able to work within restricted area of Soft Count room with reasonable accommodation.
  • Must be able to bend, stand or stoop for long periods of time.
  • Must be able to communicate verbally and professionally.
  • Must be able to see.
  • Must be able to hear (can be augmented with a hearing aid).
  • Must be able to tolerate noisy and/or dimly lit environment.
  • Must be able to lift a minimum of twenty pounds (20 lbs.).
  • Must have manual dexterity.
  • Must be able to climb stairs repeatedly.
  • Must be able to push/pull drop carts and drop boxes.
  • Must be able to work accurately with basic math skills.
  • Must be able to write to complete daily reports.
  • Must be able to understand and comply with Policies and Procedures.

Benefits

  • Medical, Dental, Vision, Life & Disability Insurance
  • 401(k)
  • Paid Time Off
  • Education Assistance
  • Team Member Discounts
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