Luxury Experience Manager (Caesars Palace LV)

Caesars Entertainment
Las Vegas, NV
Category Customer Service
Job Description
The Luxury Experience Manager is responsible for providing extraordinary service to non-gaming luxury guests at Caesars Palace in Las Vegas. They will oversee reservation coordination, hotel registration, and concierge requests, while maintaining high-touch and white-glove service standards.

Requirements

  • Consistently deliver high-touch and white-glove service that meets Forbes and AAA luxury standards
  • Contact all non-gaming and qualified Luxury Experience guests within 24 hours of a confirmed reservation
  • Respond to all Luxury Experience email inbox correspondence within 24 hours
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