Maintenance Supervisor at Rosewood Commons

NHE, Inc.
Charlotte, NC
Category Operations
Job Description
Maintenance Supervisor responsible for overseeing physical assets, general maintenance repairs, apartment make-readies, preventive maintenance and construction or rehabilitation projects for an apartment community.

Requirements

  • Supervises, schedules and performs maintenance activities for apartment community along with maintenance staff.
  • Work with the office team and Community Manager (i.e., walking apartments, move-in/move-out reports, etc.).
  • Determine weekly apartment make-ready and Service Request schedules.
  • Communicate assignments and tasks to employees.
  • Periodically check the work progress of each maintenance employee.
  • Provide input to Community Manager regarding employee performance evaluations, employee compliments from residents, corrective counseling needs, etc.
  • Assist Community Manager in recruiting and interviewing potential staff members.
  • Coordinate, schedule and respond to resident/management requests and Service Request for occupied apartments.
  • Monitor the completion of Service Requests in order to limit call backs.
  • Coordinate warranty work orders with Vendors.
  • Monitor the number of times a specific repair must be repeated. Determine course of action.
  • Coordinate, schedule and prepare vacant apartments for move-in.
  • Walk all vacant units to determine make-ready needs.
  • Coordinate effort with Community Manager to make schedule and assignments.
  • Ensure all repairs/replacements necessary for apartment to be occupied are completed.
  • Ensure all trash from apartments are cleaned out before, during and after make-ready activity.
  • Coordinate and schedule appropriate safety and skills training for maintenance employees.
  • Assess training needs of maintenance employees and along with Community Manager and Director of Maintenance, provide input for training programs.
  • Provide one-on-one training to employees that may need to polish current skills or wish to learn new skills.
  • Prepare, train and encourage all levels of maintenance staff for the opportunity to be promoted.
  • Provide initial safety and safety equipment training for all new employees.
  • Identify and correct hazardous community conditions.
  • Tour property daily to look for needed maintenance and liability hazards and report to Community Manager.
  • Repair hazards or assign completion of these tasks to the Maintenance Technicians.
  • Also secure storage/pool areas, check timers and listen for electrical shorts and malfunctioning motors.
  • Periodically complete written property safety audits.
  • Coordinate, schedule, and perform preventive maintenance on equipment and apartments.
  • Order supplies while managing maintenance budget.
  • Work with Community Manager and use input from maintenance staff to determine supplies and equipment needs.
  • Must get approval from Community Manager prior to placing orders for major expenditures and unbudgeted items.
  • Provide input to Community Manager in determining needs for next fiscal year budget.
  • Attend and participate in industry and NHE's training programs as required.
  • Responsible for vendor management, contract monitoring and quality control.
  • Perform the tasks of subordinate associates as needed.
  • Perform any and all other duties as requested or assigned by your supervisor / manager.

Benefits

  • HDHP Health Insurance Plan
  • PPO Health Insurance Plan
  • Vision Insurance
  • Dental Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Group Life Insurance
  • Health Savings Account (offered for HDHP plan)
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • 401k Retirement plan
  • 12 Paid Holidays (includes Birthday Holiday)
  • Up to 130 hours of PTO
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