Major Account Representative - Product Support (Data Center)

HOLT CAT
Irving, TX
Job Description
Responsible for the retention and continued growth of assigned key data center accounts, identifying customer needs, and meeting and exceeding targeted annual growth while providing legendary customer service.

Requirements

  • Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes
  • Cultivate, manage, and maintain relationships for key customer accounts at all levels within the customer’s organization
  • Prospecting, developing, and maintaining relationships within the customer’s internal team and key stakeholders
  • Visit job sites and collaborate with customers acting as a consultant to help them solve problems and succeed in their business
  • Cultivate, manage, and maintain relationships with supporting dealers to enable execution of commissioning and product support of customer equipment
  • Collaborates with leadership to identify Enterprise opportunities for revenue gain within customer base and executes said targets
  • Maintains awareness of customer activity; Serves as the company “expert” on each assigned account and serves as a liaison to facilitate all efforts to provide a positive customer experience
  • Performs regular health checks with customers in effort to maintain a robust partnership
  • Contribute to the development, monitoring, and control of the annual strategic sales forecast
  • Collaborates with leadership to perform business reviews of portfolio with the customer
  • Assist commissioning project management team by providing technical support and consolidated customer communication
  • Creates value with safety initiatives in alignment with customers
  • Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Retirement plan
  • Paid time off
  • Holidays
  • Flexible working hours
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