Managed Services Engineer - Mobile Access Management

The Managed Services Engineer will support implementation and lead the ongoing administration and optimization of Imprivata Mobile Access Management solutions in cloud-hosted and customer on-premises environments. The role performs technical and workflow analysis, implementation planning, hands-on configuration, and proactive customer guidance through technical changes to maximize adoption, security, operational efficiency, and customer value.

What You Will Do

Perform technical environment and workflow assessments, build trusted customer relationships, support successful Managed Services subscription renewals, configure and deploy Mobile Access Management solutions, and proactively monitor progress and solution health.

Why It Might Be a Fit

This position provides technical leadership and subject-matter expertise, supports team training and new service offerings, and leads complex strategic customer engagements.

Requirements

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or equivalent relevant work experience
• 5+ years of software-industry experience implementing enterprise software packages or custom systems
• 3+ years of experience implementing and administering MDM/UEM solutions
• 3+ years of experience supporting healthcare customers and clinical users
• Experience with enterprise mobile device management, including iOS, Android, Apple Business Manager, Automated Device Enrollment (DEP), device supervision, mobile application deployment, AppConfig, configuration profiles, and evaluating mobile OS releases for compatibility
• Experience with SaaS integrations, REST APIs, identity management, single sign-on (SSO), bulk operations, and API-level troubleshooting
• Working knowledge of networking and security fundamentals, including TCP/IP, DNS, HTTP, SSL/TLS, and certificate administration
• Familiarity with Microsoft Azure, Microsoft 365, and support CRM platforms (Salesforce preferred)
• Strong communication, presentation, organization, analytical, and problem-solving skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
• Experience managing technical engagements, including estimating work, planning projects, tracking progress, communicating status, and delivering high-quality customer outcomes
• Ability to build relationships, influence stakeholders at all organizational levels, and effectively manage competing priorities in complex customer environments

Benefits

• Total compensation range of $124,000.00 - $134,000.00 (inclusive of base salary and variable compensation)
• Competitive total rewards package
• Top-notch work environment
• Developmental opportunities
• Desire to have fun