Role OverviewThe Managed Services Lead Technician will serve as the senior hands-on technician on the support team, managing and optimizing the technology stack, responding to alerts and client issues, and mentoring a team of technicians.
What You Will Do
The role involves managing the technology stack, providing excellent customer service, ensuring SLAs are met, monitoring and responding to alerts, and troubleshooting networking equipment and server hardware.
Why It Might Be a Fit
The ideal candidate is an experienced MSP technician who enjoys solving tough problems and is ready to help shape the team's growth.
Requirements
- Experience as an MSP technician
- Ability to solve complex technical problems
- Willingness to learn and take on new technologies
- Excellent customer service skills
- Ability to work outside standard hours when necessary
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