Role OverviewThe Global Fulfillment Asset Protection & Safety (AP&S) team plays a critical role in protecting people, assets, and operations across the global fulfillment network. The Manager, GSOC is responsible for leading global monitoring, incident response coordination, and situational awareness across the fulfillment network.
What You Will Do
Oversee LINC / GSOC operations, ensure effective incident detection, escalation, and response, and partner with site teams, Investigations, and business leaders to support business continuity and protect people, assets, and operations.
Why It Might Be a Fit
The ideal candidate will have 3-5+ years of progressive experience in security operations, asset protection, GSOC, control room, dispatch, operational risk, or similar real-time response environments, including experience leading teams or programs.
Requirements
- 3-5+ years of progressive experience in security operations, asset protection, GSOC, control room, dispatch, operational risk, or similar real-time response environments
- Experience leading shift-based or 24/7 operations, including performance management, coaching, workload planning, and resource allocation
- Experience working with CCTV, access control, alarms, system alerts, and other real-time monitoring platforms
- Strong understanding of incident detection, escalation, response coordination, and operational governance
- Strong judgment and decision-making skills in high-pressure environments, with the ability to balance risk, urgency, and business impact
- Strong attention to detail with experience maintaining incident records, reporting, documentation, and operational logs
- Strong leadership, communication, and stakeholder management skills, with the ability to influence partners during routine operations and critical incidents
Benefits
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series
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