Manager - SaaS Onboarding - Professional Services

Zenoti
Seattle, WA
Job Description
As a Practice Manager in our Onboarding team, you'll lead a high-performing group of Product Specialists and Project Managers responsible for onboarding our SaaS clients. You will own the success of new customer implementations, drive internal team development, and operate as a key leader driving delivery. You will also be the face of Zenoti for our clients, showcasing how our platform delivers value beyond implementation.

Requirements

  • 10+ years of experience in SaaS onboarding
  • 3+ years leading and coaching teams in a high-growth environment
  • Strong software aptitude—comfortable learning and explaining complex product functionality while tying it to industry use cases
  • Experience using or integrating AI tools and data-driven insights in operational workflows
  • Excellent stakeholder management and leadership presence, especially with cross-functional teams and senior executives
  • Strong business judgment and decision-making skills under pressure
  • Experience working with global teams across multiple time zones
  • Familiarity with project management and collaboration tools like Salesforce, Smartsheet, Jira, Confluence, or Rocketlane
  • Bonus: Experience in wellness, spa, or healthcare domains

Benefits

  • Paid time off
  • 401k matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
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