Manager - Solution Engineering Enterprise Segment

Freshworks
Any Location, CA
Category Engineering
Job Description
Role Overview

Lead the Enterprise Solutions Engineering team in North America, focused on organizations with 1,000 to 5,000 employees. Develop and scale a team of Solutions Engineers who partner with customers throughout their digital transformation journey.

What You Will Do

Lead a high-performing team, partner with Sales leadership, drive revenue growth, increase win rates, and help customers realize the value of modern IT service management.

Why It Might Be a Fit

A leader who thrives at the intersection of technology, business strategy, and people development, with experience in enterprise software, pre-sales, or solution consulting, and a passion for technology and helping shape product direction.

Requirements

  • 3+ years of experience leading Solutions Engineering teams
  • Proven track record of engaging CIOs and senior IT leaders
  • 7-10 years of relevant experience in enterprise software, pre-sales, or solution consulting
  • Demonstrated ability to hire, coach, and develop high-performing technical teams
  • Experience building scalable programs, processes, and go-to-market motions in a high-growth environment
  • Strong understanding of value-based selling, business discovery, and executive storytelling
  • Exceptional communication skills with the ability to influence stakeholders across Sales, Product, Customer Success, and executive leadership

Benefits

  • Dental, medical, vision, disability, and life insurances
  • Equity + ESPP
  • Flexible PTO
  • Flexible spending
  • Commuter benefits
  • Wellness benefits
  • Adoption and parental leave benefits
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