Role OverviewThe Manager, Business Applications leads the team responsible for supporting, optimizing, and enhancing NOVEC's enterprise applications, including NISC platforms such as Customer Care & Billing (CC&B), SmartHub, and MDMS/OMS.
What You Will Do
Lead, mentor, and manage Business Applications Analysts and Senior Analysts; oversee support, configuration, maintenance, and enhancement of NISC applications; drive continuous process improvement; identify, develop, and implement automation and AI/ML use cases.
Why It Might Be a Fit
Strong leadership capabilities, excellent communication skills, ability to apply AI, automation, and workflow modernization strategies, strong analytical, troubleshooting, and problem-solving skills.
Requirements
- Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field
- 7+ years of relevant experience, including leadership in business applications, IT, or operations
- Experience with NISC applications is strongly preferred, including proficiency with NISC platforms (CC&B, SmartHub, MDMS/OMS) and system integrations
- Experience with automation, AI implementation, workflow optimization, and continuous process improvement
- Experience leading system upgrades, integrations, QA/testing, and release/change management
- Proficiency with Microsoft Office, Visio, and process mapping tools
- PMI-PBA, or other Business Analysis Certification highly preferred
Benefits
- Competitive salary and Incentive plan
- Premier health benefits, including an onsite wellness center
- Survivor and Disability benefits
- 401(k) retirement plan with a 4% base salary match and an additional match of your contribution at a rate of 50% up to the first 12%
- Life insurance
- Vacation, Sick and Holiday Leave
- Educational Assistance
- Annual Company Events
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