Manager, Client Operations – COBRA & Billing Services

Alera Group is seeking a remote Manager, Client Operations – COBRA & Billing Services. 

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

• Lead and manage cross-functional, often remote, teams to execute operational plans for COBRA, Retiree, and Direct Billing service offerings.

• Provide coaching, mentorship, and professional development to team members, fostering a high-performance culture focused on excellence and continuous improvement.

• Maintain and enhance standard operating procedures (SOPs), identifying and implementing process improvements to streamline operations and optimize service delivery.

• Use data-driven strategies to improve operational efficiency and elevate the overall client experience.

• Handle complex client escalations by conducting root cause analysis and delivering effective, timely resolutions.

• Oversee client implementation and ongoing support, coordinating with internal and external stakeholders to ensure smooth onboarding and service continuity.

• Partner with senior leadership to align departmental initiatives with strategic goals, while identifying opportunities to expand and enhance service offerings for greater client value.

• Subject matter expert on the WEX Platform. 
• 2+ years of experience managing teams within a client service/support role.
• Experience in the benefits administration industry.
• Proficiency in Excel (VLOOKUP, pivot tables, basic functionality).
• Exceptional interpersonal skills and a client-centered approach.
• High degree of accuracy and attention to detail.
• Strong project management experience, with practical experience managing and tracking KPIs (key performance indicators) and metrics.
• Proficiency with CRM and project management software.
• Ability to balance quality with speed, managing tight deadlines effectively.
• Strong problem-solving skills, adaptability to change, and ability to deal with unexpected challenges.
• Positive attitude and strong verbal and written communication skills.

This job is fully remote.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

Salary range is $80K to 95K per year.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

#LI-KC1

#LI-Nationwide