Manager, Client Success Management (Remote)

RainFocus
Any Location, UT
Category Customer Service
Remote
Job Description
RainFocus is seeking a Manager of Client Success Management to lead the vision and execution of its 1:Many Scaled CSM Model, ensuring the health, retention, and expansion of its 1:Many account cohort through automation and AI.

Requirements

  • 12+ years of total professional experience with a proven track record of employee development and strategic contribution
  • Proven track record of exceptional attitude, employee development, contribution, and competency
  • 5+ years of CSM experience, with a focus on managing or carrying out Scaled/1:Many/Digital-Touch models
  • Prior managerial experience, specifically in ramping up and enabling early-career team members (Associate-level)
  • Demonstrated proficiency in leveraging AI to drive operational efficiency
  • Strong analytical skills with the ability to translate high-touch approach into a Top 10 priority strategy

Benefits

  • Competitive compensation
  • Amazing benefits
  • Immediately vested 401k
  • Generous PTO
  • Safe, collaborative environment
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