Job Description
Job Description
PURPOSE AND SCOPE:
The Manager, Compliance Education and Training is responsible for managing all aspects of student and employee compliance training as is required by various local, state, and federal regulations. Consulting with internal and external clients, position builds professional relationships and performs detailed needs assessments in order to create curriculum that meets each unique need. This position is responsible for a full range of learning and development activities, including designing curriculum plans and materials, managing project timelines and compliance with all relevant internal and external regulations and ensuring end-products meet client needs. Responsible for managing the collaboration amongst internal and external stakeholders to ensure seamless training delivery, tracking, and reporting. Responsible for compiling data regarding compliance training status for students and employees. Provides on-going analysis, assessment, evaluation, and recommendations regarding local, state, and federal training requirements.
ESSENTIAL JOB FUNCTIONS:
Manages all compliance training processes for the College, including but not limited to content identification, training assignments, completion tracking and reporting
Researches, analyzes, evaluates, and recommends new training and professional development practices and methodologies with potential to enhance and facilitate employee and student compliance training effectiveness.
Develops professional relationships with internal and external stakeholders. Performs detailed analysis of the stakeholders unique training needs
Working with various stakeholders, this position acts as a project manager. This includes but is not limited to developing a project management plan, timelines and resource allocation requirements, monitoring activities, identifying constraints that may impact the projects, and making adjustments as needed
Develops and conducts individual and group training workshops using a variety of delivery methods and platforms.
Evaluates training programs or curricula for effectiveness and desired outcomes. Utilizes feedback to initiate changes, refinements and improvements
Serves as the content and platform expert for students and employees regarding troubleshooting issues encountered by the users during training
Develops, monitors, and maintains a variety of reports utilizing databases, spreadsheets, queries, and dashboards to communicate relevant data to internal/external constituents (include but are not limited to: Executive Director, Sr. Associate Vice Chancellor, Chancellor's Cabinet Members)
Develops and delivers student and employee communications relating to compliance training requirements and deadlines. Creates and maintains marketing and awareness materials for all compliance education and training requirements
Develops assessments and analysis regarding the efficiency and effectiveness of current training programs, processes, and procedures making recommendations for continuous improvement
Engages regularly with external vendors regarding solutioning to identified issues as well as maintenance of the training process
Collaborates with OTS personnel to align business operations with LSC technology platforms and systems
Partners with LSC department leaders to deliver and maintain compliance education and trainings for functional content area requirements, programs, and support interventions
Develops, monitors, and updates written business processes and supporting documents for all department projects and programs to ensure consistent, accurate implementation
Regularly researches and analyzes regulatory code regarding trainings and makes recommendations for training program content changes as needed
Administers the project management process of all identified compliance education projects
Takes part in and/or leads special projects as needed
Responsible for other reasonable, related duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to work well independently with limited direction
Ability to maintain confidentiality at all times
Ability to work with and exhibit sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college students and personnel
Ability to communicate clearly and concisely, both orally and in writing
Strong multi-tasking abilities with the ability to prioritize duties and adhere to deadlines
Strong working knowledge of software applications
High level of customer service
Strong attention to accuracy and data
Ability to prepare and analyze reports
Knowledge of FLSA, ADA, EEO, Title IX, FMLA, and Title V
PHYSICAL ABILITIES:
The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.
WORK SCHEDULE & CONDITIONS:
Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate-controlled office with minimal exposure to safety hazards
REQUIRED QUALIFICATIONS:
Bachelor's degree and at least 3 years of experience, or an equivalent combination of education and experience
At least 1 year experience in teaching, program assessment, or curriculum development
Experience working with database software
Experience with Microsoft Excel
PREFERRED QUALIFICATIONS:
Experience working in higher education
Experience with compliance training programs