Role OverviewThe Manager, Configuration Center of Excellence (COE) leads a team of Business Analysts and Quality Auditors that support configuration delivery across the organization. The COE provides audit oversight, claims impact analysis, process improvement, requirements management, training, documentation, reporting, and operational support to configuration teams.
What You Will Do
The Manager will establish and advance the COE's strategy, governance framework, operating standards, and best practices. They will partner closely with Configuration Delivery, Configuration Architecture, Product Design, Information Technology, Claims, Internal Audit, Operations Training and Readiness, and other business stakeholders to improve configuration quality, reduce operational risk, increase visibility, and support scalable delivery processes.
Why It Might Be a Fit
The Manager will identify opportunities to strengthen quality controls, improve operational efficiency, and expand the value delivered by the COE. They will lead, coach, and develop a team of Business Analysts and Quality Auditors, and foster a collaborative and inclusive environment that supports employee engagement and professional growth.
Requirements
- Bachelor's degree in Business Administration, Management Information Systems, Information Technology, Healthcare Administration, or a related field, or equivalent combination of education and experience
- 5+ years of experience in healthcare operations, business configuration, business analysis, quality assurance, process improvement, or a related area
- 2+ years of people leadership experience
Benefits
- Competitive medical, dental, vision
- PTO
- Holidays
- Paid volunteer time off
- 401K contributions
- Caregiver services
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