Role OverviewDirects, manages, and coordinates the functions and activities of Control Center Bus, Rail, Power, Rail Customer Service Representative/Security Controllers, and Communication Coordinators for efficiency of departmental operations. Supervises, coordinates, and directs the restoration and issuance of communication directives to assure the successful operation of planned and unplanned incidents and service disruptions.
What You Will Do
Directs, manages, and monitors the management of the communication and interaction of Controllers, Coordinators, and the field when the Authority's service and passenger safety are affected by bus or train delays. Manages and coordinates the daily activities and responsibilities of Control Center operations, programs, projects, and assignments in accordance with the specific objectives, goals, and procedures.
Why It Might Be a Fit
Must be able to remain calm and respond quickly during emergencies or abnormal situations. Ability to provide effective solutions to organizational issues with integrity, initiative, and creativity.
Requirements
- Minimum of three (3) years of CTA experience in Control Center, Bus Operations Management, and/or Rail Operations Management, or five (5) years of external control center experience and/or a combination of control center and bus/rail operations management experience
- Bachelor's degree in Transportation or a related field preferred
Benefits
- Salary: $126,576.04
- Benefits offered at the CTA (link: https://www.transitchicago.com/hrbenefits/)
- Residency ordinance compliance required
- Equal opportunity employer
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