Manager, Crisis Management and Enterprise Resilience

Netflix
Any Location, CA
Job Description
Netflix is seeking a Manager, Crisis Management and Enterprise Resilience to create and anchor a modern, business-aligned enterprise crisis management and resilience discipline. The role will involve designing and architecting a crisis management program, expanding business continuity/resilience capabilities, and leading a crisis & resilience steering team.

Requirements

  • Design, maintain, and refine an Enterprise Crisis & Resilience Framework and program
  • Lead and facilitate a crisis & resilience steering team with key cross-functional stakeholders
  • Establish and maintain systems, tools, and communication protocols for rapid, coordinated crisis and emergency management
  • Serve as Crisis Coordinator during enterprise-level events, running crisis calls and driving clarity on decisions, owners, and impacts
  • Design and lead an exercise program to validate plans, stress-test roles and responsibilities, and strengthen XFN coordination
  • Develop, deliver, and track targeted training and awareness for crisis roles, XFN partners, and internal enterprise security teams
  • Lead after-action reviews following significant events; identify root causes and key lessons, and drive concrete improvements to frameworks, playbooks, training, escalation criteria, and processes

Benefits

  • Health Plans
  • Mental Health support
  • 401(k) Retirement Plan with employer match
  • Stock Option Program
  • Disability Programs
  • Health Savings and Flexible Spending Accounts
  • Family-forming benefits
  • Life and Serious Injury Benefits
  • Paid leave of absence programs
  • Flexible time off
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