Role OverviewThis employee is the voice of the organization and is the primary resource for patients and physicians to obtain information and answers to questions. They monitor performance and productivity metrics for the Centralized Patient Service Staff and ensure that payer contractual requirements are met, sales efforts are supported through exceptional customer service, and revenue is payable.
What You Will Do
The Manager, Customer Service will direct, evaluate, and monitor the center implementation of operational standards, resulting in effective customer services and coordination of care. They will also guide, direct, mentor, and counsel staff as appropriate to facilitate their professional development.
Why It Might Be a Fit
The ideal candidate will have a solid knowledge of and recent experience with inbound call center services, insurance guidelines, and reimbursement practices. They will also have working knowledge of Microsoft Office, Word, Excel, and PowerPoint.
Requirements
- Bachelor's Degree or a minimum of 2-3 years progressive lead/supervisory experience
- Solid knowledge of and recent experience with inbound call center services, insurance guidelines, and reimbursement practices
- Home health care industry experience preferred
- Previous supervisory/management experience preferred
- Working knowledge of Microsoft Office, Word, Excel, and PowerPoint
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