Manager Customer Service

GuideWell
San Antonio, TX
Category Human Resources
Job Description
The Manager, Customer Service is responsible for achieving business results through effective leadership and client management. This role focuses on building strong client relationships and ensuring excellent service to drive customer satisfaction. WebTPA provides a comprehensive benefits package and a supportive work environment.

Requirements

  • Manages assistant managers, customer service
  • Directly accountable for hiring and promoting from within WebTPA
  • Conducts 1:1 meetings for updates and performance appraisals
  • Issues disciplinary measures in partnership with HR

Benefits

  • Medical
  • Dental
  • Vision
  • Life insurance
  • Short- and long-term disability programs
  • Leave programs
  • 401(k) including employer contribution
  • Paid time off
  • Volunteer time off
  • Holidays
  • Wellness program
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