Manager, Customer Solutions - Platinum

Parts Town
City of Plattsburgh, IN
Category Customer Service
Job Description
As the Manager, Customer Solutions - Platinum, you'll lead and develop a large team across multiple locations, partner with the sales team to identify customer trends, and strengthen customer relationships. You'll be responsible for fostering a team environment, tackling projects, analyzing data, and continuing to evaluate and develop processes central to the team.

Requirements

  • Highly professional demeanor with our culture
  • Passion for providing exceptional customer service
  • Passion for coaching, training, and documentation creation
  • Highly organized and superior attention to detail
  • Strong ability to multi-task without sacrificing accuracy
  • Analytical thinking and project management skills
  • Experience in managing high volume call center(s)
  • Knowledge of Excel, Access, tier one phone systems, and/or Salesforce

Benefits

  • Quarterly profit-sharing bonus
  • Hybrid Work schedule
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Monthly IT stipend
  • Casual dress code
  • On-demand pay options
  • Traditional benefits (health insurance, 401k/401k match, employee assistance programs, time away)
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