Manager, Customer Success

SimpliGov
Washington, DC
Category Customer Service
Remote
Job Description
The Manager, Customer Success leads a team of Customer Success professionals responsible for driving adoption, value realization, retention, and expansion across a portfolio of public sector customers.

Requirements

  • 7+ years of client-facing experience in Customer Success, account management, or consulting
  • 2+ years people leadership experience
  • Experience serving state and local government/public sector customers
  • Proven track record building teams, hiring talent, and elevating performance through coaching and clear expectations
  • Expertise with SaaS/cloud solutions and driving digital transformation outcomes
  • Strong program management skills; comfortable with executive engagement and complex, multi-stakeholder environments
  • Analytical and data-driven with excellent communication and presentation skills
  • Passionate about public service and improving citizen experiences through technology

Benefits

  • Medical, dental, and vision insurance plans
  • Company-sponsored life, short-term, and long-term disability insurance
  • 11 Paid holidays
  • Flexible time off
  • 401k plan with 4% employer match
  • Monthly home office stipend
  • Monthly wellness stipend
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