Manager, Customer Support

Forward Financing
Boston, UT
Category Customer Service
Job Description
Forward Financing is a financial technology company seeking a Manager, Customer Support to oversee the Operations Services team. The role involves monitoring and managing business operations support teams, collaborating with leaders, and interacting with team members across various departments. The position operates on a hybrid model, requiring two days in office each week.

Requirements

  • Bilingual in English and Spanish
  • Bachelor's degree
  • 2+ years of work experience managing service or operations-related groups
  • Advanced computer skills
  • Excellent written and verbal communication skills
  • Ability to run statistics, understand them, and link them with the planning and production goals

Benefits

  • Medical, dental, vision, commuter benefits
  • Flexible time-off policy
  • Paid parental leave
  • 401k match for US employees
  • Wellness reimbursement
  • Volunteering days
  • Annual professional development budget
  • Charitable donation match
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