Role OverviewLeads and develops a team responsible for delivering customer-focused technology solutions. Acts as a trusted leader and connector across business stakeholders, IT teams, and vendors. Success in this role comes from strong leadership presence, sound judgment, effective communication, and the ability to influence and guide work through others.
What You Will Do
Lead, coach, and develop a team of Analysts and Solution Architects. Create a strong, accountable team environment. Provide day-to-day leadership and direction. Bring structure and clarity to team operations. Apply strong emotional intelligence to manage team dynamics.
Why It Might Be a Fit
This role requires strong leadership presence, sound judgment, effective communication, and the ability to influence and guide work through others. Experience in people leadership, stakeholder management, communication and influence, resource planning and prioritization, solution delivery and governance, and continuous improvement is required.
Requirements
- Bachelor’s degree in business, computer science, or related field
- Minimum 7 years experience in application delivery, business analysis, or related field
- 3–5 years people leadership experience
- Experience managing solution delivery teams
- Experience preparing and presenting information at various levels in the organization
- Experience deriving insights from multiple data sources to inform solution options
- Experience with software and services vendor management
- Experience with customer systems (billing, payments, CRM, CX) preferred
Benefits
- Paid holidays
- Pre-employment background check and drug screen
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