Role OverviewAs a Manager, CX Technology, you will be responsible for the technology roadmap and delivery of our Loyalty capabilities across mobile and web channels. You will work in partnership with global cross-functional teams to ensure solutions are scalable, reliable, and aligned with business objectives.
What You Will Do
Key responsibilities include delivering the Loyalty technology roadmap, working with technology teams to align on expectations with business stakeholders, and collaborating with Product Managers and Application teams to define the product backlog and feature priority.
Why It Might Be a Fit
An ideal candidate should have technology design, delivery, and production support expertise for large-scale omni-channel technology teams, as well as demonstrated facilitation and influencing skills to drive decision making among stakeholders.
Requirements
- 3-5 years of tech product owner or product management experience
- Agile/SAFe product management experience and planning tools (e.g. JIRA, Confluence)
- Excellent written and verbal communication, problem solving and analytical skills
- Proven record of managing multiple projects at once
- Ability to stay highly organized and efficient in a fast-paced, rigorous work environment
Benefits
- Equal Opportunity Employer
- Americans with Disabilities Act (ADA) compliance
- E-Verify program
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