Role OverviewThe Manager Digital Customer Integration is responsible for all internal and external customer-facing digital products, ensuring their successful design, development, and implementation. This includes managing the adoption strategy of all digital solutions across the entire footprint to meet digital sales goals.
What You Will Do
Manage the design, development, and implementation of all customer-facing applications, build trust with internal and external customers, and develop strategic relationships with internal and external stakeholders to solve problems and drive market share.
Why It Might Be a Fit
The ideal candidate will have 7+ years of relevant experience, digital product management skills, and experience managing the development of a digital tool from identifying the problem to solve through implementing and training on the developed solution.
Requirements
- 7+ years of relevant experience
- Digital Product Management of a portfolio of products
- Experience managing the development of a digital tool from identifying the problem to solve through implementing and training on the developed solution
- Data analytics – Building ETL's, Dashboards, Cards/Reports in DOMO or a like product
- Digital Adoption management through change management, training, and selling the value of tools to internal and external users
- Coordinating and managing cross-functional teams of internal and external customers to solve problems
- Industry specific experience working with our customer base, especially commercial electrical contractors
- Business Development experience; presenting and selling complex solutions to customers
- Customer Solution experience; developing and implementing customized solutions for customers, and building/maintaining strategic relationships with internal and external customers
- Technical experience – leading and working with software development teams to create new tools and make enhancements to current tools, with our ERP system, and integrating platforms via API
- Bachelor's Degree or Equivalent - Required
- Graduate Degree - Preferred
Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability Insurance
- 401K with Employer Match
- Paid vacation and sick time
- Paid company holidays plus flexible personal days per year
- Tuition Reimbursement
- Health & Wellness Programs
- Flexible Spending Accounts
- HSA Accounts
- Commuter Transit Benefits
- Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
- Employee Discount Programs
- Professional Training & Development Programs
- Career Advancement Opportunities – We like to promote from within
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