Manager District Operations

SMC Corporation of America
San Jose, CA
Category Operations
Job Description
The District Operations Manager (DOM) is responsible for ensuring the seamless and efficient operation of all U.S. sales branches, optimizing operational processes, managing resources, and maintaining infrastructure across the sales organization.

Requirements

  • Own full responsibility for the Profit & Loss (P&L) of all Districts, ensuring profitability goals are met.
  • Oversee U.S. sales operations, including cost controls, asset management, and leasing requirements to maximize profitability and performance.
  • Develop, monitor, and enforce KPIs across all sales roles, generating performance reports for leadership.
  • Provide direction to the District Operations Managers (DOMs) to ensure operational readiness and efficiency across all locations.
  • Ensure adherence to corporate policies and operational standards, conducting audits and branch reviews.
  • Foster a culture of accountability, continuous improvement, and exceptional customer experience.
  • Serve as the operational counterpart to NSMs, focusing on execution and operational support for customer needs.
  • Act as an escalation point for customer issues related to operations or logistics, ensuring timely resolutions.
  • Lead training efforts on CRM, ERP, and other tools to support team development.
  • Oversee distributor training to enhance market penetration and product understanding among business partners.
  • Support the execution of product promotion initiatives, market campaigns, and open house events.

Benefits

  • Competitive salary
  • Benefits package
  • Opportunities for career advancement
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