Role OverviewAs the Manager, Engagement Management, Strategic, you'll lead and develop a team of senior Engagement Managers responsible for Profound's most complex, highest-value, and most executive-visible customer relationships. You'll set the strategic direction for the team, define and evolve how we deliver against accounts where the stakes and stakeholder counts are highest, and ensure your EMs are equipped to drive outcomes that matter at the board level.
What You Will Do
Lead, coach, and develop a team of senior Engagement Managers, fostering a high-performance culture centered on customer outcomes and professional growth. Own team-level retention, adoption, and expansion metrics across a concentrated book of strategic accounts, where individual customer outcomes carry material business impact.
Why It Might Be a Fit
Partnering closely with leaders across Sales, Account Management, Product, and Engineering, you'll champion the voice of our most strategic customers and play a critical role in shaping how the world's leading brands navigate the future of AI search.
Requirements
- 7 or more years of experience in customer success, account management, or consulting
- at least 2 years directly managing and developing a team
- experience owning or overseeing strategic, enterprise-level customer relationships
- proven track record of building and scaling customer-facing teams
- excellent communication skills and executive presence
- strong operational mindset with experience designing and implementing scalable processes
- data-driven leader comfortable setting team KPIs and translating portfolio-level insights into action
Benefits
- base salary range of $195,000 to $260,000
- variable compensation
- equity
- full range of benefits and perks
- competitive total compensation package
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