Role OverviewThe Manager, Financial Counseling oversees the dynamic operations of the Patient Benefit Advising call center, serving as a vital link that integrates all patient access entry points within the UHealth System. This position supports UHealth’s vision, mission, goals, and objectives by providing financial counseling services that are patient-centric and contribute to increased upfront collections and cash flow.
What You Will Do
Manages and directs the resources and operational activities of the On-site Patient Access Financial Counseling team, establishes departmental goals and objectives, develops policies and procedures, communicates new policies, and reviews and monitors the work of subordinates.
Why It Might Be a Fit
The ideal candidate will have a strong understanding of insurance eligibility and benefits, contracting, and financial counseling, with excellent interpersonal skills necessary to provide leadership in team building endeavors and to collaborate with other managers and directors.
Requirements
- Undergraduate degree in business, finance, or equivalent combination of education, training, and experience
- Minimum 5 years of demonstrated competency in healthcare management experience
- Extensive knowledge of insurance eligibility and benefits, contracting, and financial counseling
- Ability to develop policies, procedures, processes, and programs aimed at increasing upfront collections
- Ability to analyze data and interpret statistics to create a variety of narrative, statistical, and collection reports
Benefits
- Competitive salaries
- Comprehensive benefits package
- Medical
- Dental
- Tuition remission
]]>