Manager Guest Services

Mt. Hood Meadows
Gresham, OR
Category Operations
Job Description
We're seeking an experienced hospitality leader to join our leadership team as Guest Services Manager at Mt. Hood Meadows. The role oversees all aspects of Guest Services operations, including Concierge, Ticketing, Pass Holder Services, Guest Communications, Program Sales, Transportation, Meadows Learning Center support, and Rental Sales coordination.

Requirements

  • 3+ years of progressive experience in guest services, hospitality, or front-of-house operations, with at least 1 year in a supervisory or lead role.
  • High school diploma or equivalent.
  • Strong written and verbal communication skills in English.
  • Ability to work a flexible schedule including early mornings, evenings, weekends, holidays, and peak storm days throughout the November–April ski season.
  • Ability to safely commute to the resort on Highway 35 in winter driving conditions (chains, traction tires, etc.).
  • Must be at least 21 years of age (for alcohol service oversight in F&B-adjacent guest areas) and able to pass a pre-employment background check.
  • Current Oregon Food Handler's Card and OLCC Server Permit

Benefits

  • Generous employer contribution towards medical plan
  • Dental, Vision, and Life Insurance
  • 401k after 500 hours in 6 months. (Age 21 and Over)
  • PTO, Vacation and Sick Pay
  • Employee Assistance Program
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