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Manager, HR Services
BambooHR
Any Location, UT
Category
Human Resources
Apply for Job
Job Description
We're looking for a strategic and operationally strong leader to oversee multiple specialized HR Services functions within Customer Experience (CX). This role is responsible for ensuring high-quality execution across payroll custom reporting, professional services fulfillment, and technical support initiatives while driving operational excellence and protecting the BambooHR client experience.
Requirements
3-5 years of progressive experience in HR, Payroll, Customer Experience, or Professional Services, with at least 2+ years in a people leadership role.
Proficient working knowledge of BambooHR Payroll, custom reporting structures (including general ledger reporting and file feeds), and client data workflows.
Comprehensive knowledge of the end-to-end customer journey within a SaaS environment.
Experience managing escalations and complex client scenarios with professionalism and strategic thinking.
Demonstrated ability to build, track, and improve operational metrics and team performance.
Proficiency in Microsoft Excel, Google Suite, Salesforce (including Service Cloud), Back Office, and related internal systems.
Proficient analytical and problem-solving skills, with the ability to leverage data to inform decisions and process improvements.
Great communication and interpersonal skills, with the ability to influence cross-functional partners and senior stakeholders.
Ability to manage multiple priorities in a dynamic, growth-oriented environment.
Deep expertise in payroll operations and reporting structures within BambooHR.
Experience scaling service or fulfillment teams in a high-growth SaaS environment.
Well-developed business acumen with a demonstrated ability to connect operational improvements to revenue and retention outcomes.
Experience implementing process improvement frameworks (Lean, Six Sigma, or similar).
Proven ability to develop senior-level talent and succession plans within service organizations.
Benefits
Comprehensive health, life, and disability insurance
Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
401k plans with up to 6% company match
EAP through Headspace
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