Manager, Information Systems

Endo International plc
St. Louis, MO
Job Description
The Manager, Information Systems is accountable for ensuring excellence in providing End User IT services to internal customers through service development, transition, and operations. The individual will ensure that service objectives and operational outcomes are achieved and will drive ongoing improvements in service operations performance.

Requirements

  • Bachelor’s Degree in Management, Engineering, or Computer Science
  • 10+ years experience required in the following:
  • Information Technology focused on End User Services
  • Developing, governing and managing both internal teams and third party service providers, which include staffing, budgeting and support process development.
  • Managing an IT User Support Call Center working with both internal and managed service providers.
  • Managing projects for global deployment of hardware and software.
  • People management experience for individual contributors.
  • Proven experience in delivering continuous process improvements through process change and new technology
  • Experience working in ITILv3 service methodology.
  • High-level knowledge of business functions, IT computing needs and the ability to convert that knowledge into top service levels to the user community.
  • Proven competence to deliver IT End User services within the ITIL framework.
  • Competent in ITIL strategy formulation and process design.
  • Ability to measure and communicate key performance metrics for IT services and analyze data to discover opportunities for service improvement and market growth.
  • Strong influencing and relationship building within all levels of IT and Business Stakeholders.
  • Strong oral and written communications. English required.

Benefits

  • Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance
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