Manager, IT

The Manager, IT will lead and supervise FTE's and contingent workers, providing desk-side support and daily IT leadership guidance for regional key sites. The role requires strong written and oral communication skills, customer focus, and time leadership skills.

What You Will Do

Key responsibilities include managing teams, providing technical support, and partnering with IT Support Leadership and Regional IT Manager to improve processes and procedures. The role also involves maintaining and developing relationships with external vendors and advising end-users on technology standard processes.

Why It Might Be a Fit

The ideal candidate will have 7-10 years of experience supporting IT Services infrastructure, experience leading projects, and strong communication and customer focus skills. The role offers a comprehensive Total Rewards package, including a salary range of $104,200.00–$156,250.00, and opportunities for professional growth and development.

Requirements

• 7-10 years of demonstrated ability supporting IT Services infrastructure within a large environment
• Experience leading projects and delegating daily work tasks under direction of leadership
• Experience deploying, supporting, and solving issues with hardware including workstations, servers, phones, mobile devices, printers, scanners, faxes, and multifunction devices
• Strong written and oral communication skills including the ability to communicate with internal customers and all levels of management in a non-technical manner
• Strong customer focus and validated ability to build strong working relationships
• Strong time leadership skills, prioritization abilities, and “take ownership of issues and tasks”
• Completion of Thermo Fisher Management Courses or equivalency
• Knowledge of current Microsoft Teams Rooms video conference equipment
• Bachelor’s Degree preferred, but a combination of experience and education considered
• ITIL certification preferred

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount