Manager, IT Support & End-User Services

Tatte Bakery & Cafe
Boston, MA
Job Description
Manager, IT Support & End-User Services job at Tatte in Boston, MA, US. Responsibilities include supporting operations & service delivery, knowledge, process & tool management, hardware & end-user technology, team leadership & performance management, and continuous improvement & special projects.

Requirements

  • 3+ years of experience in IT support or service desk leadership
  • Experience managing third-party or outsourced IT support teams
  • Strong understanding of incident management and escalation processes
  • Ability to communicate technical concepts clearly to non-technical users

Benefits

  • Competitive pay - ranging from $90,000 - $110,000 depending on experience, potential 10% bonus
  • 401(k) (with a vesting match)
  • Health, dental and vision insurance
  • Paid vacation time and paid sick time
  • Free employee assistance program services
  • Free drinks and generously discounted meals
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