Manager, Learning & Development

Requirements

• Sets goals and objectives for team members for achievement of operational results
• Supervises support and/or professional level colleagues
• Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
• Manages University content for ConnectWise suite of products in accordance with organizational policies and goals
• Assures that all courseware (how to videos, courses, blueprints, recorded webinars, etc.) are updated to support product releases
• Oversees all operational aspects of LMS
• Ensures all necessary internal process documentation is organized and functional for corresponding colleagues
• Supervises, onboards, and develops training for the University team and establishes career growth opportunities
• Ensures that University eLearning materials are aligned to company strategies and initiatives
• Ensures the continued use of appropriate technology to create and maintain effective, timely end-user instructional content for partners and colleagues
• Participates in occasional content definition and creation of partner-facing training
• Assists other departments with defining and creating eLearning content and materials for partners or colleagues
• Ensures that web-content meets established guidelines and organizational goal

Benefits

• Health insurance
• 401(k) matching
• Dental insurance
• Vision insurance
• Paid time off
• Flexible work hours