Manager of Customer Care Center

Audibel
Any Location, MN
Category Customer Service
Job Description
The Customer Care Center Manager is responsible for working with Call Center Representatives and monitoring Call Source reporting to maintain a department-wide appointment conversion rate of 80% or better. This position will report to the Director of Patient Care Operations and work with him on developing training tactics and metrics for success.

Requirements

  • Previous customer service or call center experience, familiarity with hearing aid industry
  • Experience coaching and training customer service agents
  • Advanced knowledge of software systems including MS Office, MS Dynamics CRM, patient management software

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) retirement plan
  • Life insurance
  • Short-term disability insurance
  • Long-term disability insurance
  • Employee assistance program
  • Hearing aid benefits
  • PTO
  • Paid sick and safe time
  • Paid holidays annually
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