Role OverviewThe Manager of IS Support oversees the day-to-day operations of , leading a team of support technicians to ensure seamless technology operations across the organization. This role bridges technical execution and business strategy by managing help desk workflows, and collaborating with leadership on new technology acquisitions.
What You Will Do
Manage help desk workflows, collaborate with leadership on new technology acquisitions, and deliver reliable, user-friendly IS services.
Why It Might Be a Fit
The ideal candidate pairs deep technical expertise with strong leadership skills to deliver reliable, user-friendly IS services.
Requirements
- Deep understanding of server administration, PC hardware, operating systems (Windows/Mac/Linux), peripherals, and telecommunication systems.
- Hands-on experience managing Help Desk ticketing systems and optimizing SLA tracking and documentation.
- Familiarity with system conversions, software deployments, and data migration workflows.
- Ability to coach, train, and motivate technical staff while ensuring daily office coverage.
- Exceptional verbal and written skills to translate complex technical changes into clear updates for non-technical departments.
- Strong interpersonal skills to work effectively with department managers and the Director of IS.
- Absolute integrity and ability to maintain the strictest confidentiality regarding sensitive company and employee data.
Benefits
- Competitive salary
- Stipends/bonuses
- Generous benefits package including medical, dental, life, std, ltd, 401k/pension, tuition reimbursement, advanced paid time off, holiday, floating holidays, and convenient free parking.
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