Manager of Membership

The Manager of Membership is a critical member of NYSCI's Institutional Advancement team, responsible for managing and growing a robust, mission-aligned membership program. The Manager will lead the execution of NYSCI's membership program, including member acquisition and retention campaigns, onsite sales, direct solicitation, member communications, events and engagement opportunities, customer service, and performance reporting.

What You Will Do

The Manager will conduct direct telephone and email outreach to current, expiring, lapsed, and prospective members to encourage renewals, upgrades, re-engagement, and new memberships. The Manager will also stay informed of museum, science center, and cultural institution membership trends and best practices and recommend new approaches to strengthen NYSCI's membership program.

Why It Might Be a Fit

The Manager will serve as a highly visible ambassador for membership, actively cultivating relationships and ensuring that membership provides meaningful opportunities for families to deepen their connection to NYSCI. The Manager will also work collaboratively with colleagues across NYSCI's visitor services, analytics, marketing, finance, and education teams to develop creative, data-driven approaches to grow membership revenue and deliver an exceptional member experience.

Requirements

• Bachelor's degree from an accredited college or university
• 2-3 years of experience in membership, annual giving, customer engagement, sales, or a related field, preferably within a museum, science center, or cultural institution
• Demonstrated experience meeting revenue, membership, sales, or customer retention goals
• Exceptional customer service orientation and the ability to represent NYSCI warmly and professionally to members and visitors
• Ability to think strategically while also taking ownership of hands-on program execution and day-to-day operations
• Superb mission-focused communication skills (verbal and written)
• Demonstrated ability to bring a strong program vision to life, on time and on budget
• Skilled at collaborating with colleagues across multiple departments and building strong internal partnerships
• Excellent organizational and project management skills, with strong attention to detail and the ability to manage multiple deadlines simultaneously
• Strong computer skills, including proficiency with Google Workspace and Excel; experience with email marketing platforms such as Mailchimp; familiarity with Outbound/Ascent or a similar ticketing platform is a plus

Benefits

• Health, dental, and vision insurance options
• Flexible spending accounts for healthcare, dependent care, and commuter benefits
• Pension plan and 401k plan
• Free life insurance coverage
• Paid vacation and sick leave
• 13 paid holidays off
• Flexible work schedules
• Employee Assistance Program
• Free onsite parking