Manager of Operations, FRx

Fresenius Group
Saint Petersburg, FL
Category Operations
Job Description
Manages activities involving FreseniusRx Operations/Customer Service workflow, ensuring efficiency and efficacy, and contributing to the development and implementation of process improvements to increase customer satisfaction and ensure compliance with established company and regulatory guidelines.

Requirements

  • Leadership position focusing on strategic initiatives, daily operations, and tactical management.
  • Develops and maintains customer service policies and procedures, and ensures the utilization of communications technology.
  • Analyzes and reports phone and other productivity data, offering plans for improving service to the Management Team.
  • Manages departmental staffing requirements, including organizational inventory and turnover reporting.
  • Ensures staff adheres to and follows established policies and procedures and government regulations regarding the handling of patient/customer and confidential information, data collection, and auditing activities.
  • Provides subject matter expertise, support, and guidance to staff regarding procedures, issues, and problems ensuring appropriate application and resolution.
  • Ensures staff is properly trained and motivated towards meeting related goals and objectives.
  • Provides counseling, support, and encouragement regarding professional growth as appropriate.
  • Ensures all department staff members are in full compliance with all FMCNA and FMCRx policies through constant and consistent reinforcement as well as documented observation.

Benefits

  • Paid Time Off
  • 401k Matching
  • Retirement Plan
]]>