Role OverviewThe Manager, Physician Support Operations leads a 24/7 team responsible for providing rapid operational support to physicians delivering telemedicine services. The team performs time-sensitive triage of physician access, telehealth platform, facility cart, credential, and workflow issues.
What You Will Do
The primary objective is to protect continuity of patient care by quickly determining and coordinating the appropriate next action, including restoring access, validating the correct workflow or platform, contacting a hospital partner, transitioning to an approved alternate consult method, returning a physician to the appropriate queue, transferring coverage, or escalating the underlying issue to Information Technology, Physician Access, Clinical Operations, a hospital partner, or a vendor.
Why It Might Be a Fit
The ideal candidate will have experience leading teams that make rapid, protocol-based decisions and coordinate escalations across multiple departments or external partners, and will be able to work independently and collaboratively, manage competing priorities, and adapt to changing operational conditions.
Requirements
- Bachelor's degree in Information Technology, Healthcare Administration, Health Information Management, Clinical Informatics, Business, or a related field, or equivalent relevant experience
- Minimum of five years of experience in physician support, healthcare operations, clinical support, contact-center operations, service-desk triage, technical support, or a related high-urgency service environment
- Minimum of two years of management or leadership experience, preferably supporting a 24/7 operation
Benefits
- Medical, Dental and Vision benefits
- Tuition Reimbursement
- 401k match
- Paid Vacation
- Leadership Training Classes
- Mentorship Program
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