Manager, Priority Support Engineering

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• 6+ years of technical support and service management experience
• 4+ years of direct management experience in enterprise support environments
• Experience in data warehousing, cloud computing, or related technologies
• Strong technical aptitude with hands-on Snowflake experience preferred
• Excellent written and verbal communication skills
• Experience with enterprise ticketing systems (Salesforce Service Cloud preferred)
• Demonstrated success in achieving departmental goals and metrics
• Available for occasional off-hours support based on business needs