Manager, Sales and Customer Service

Macy's
Palm Beach Gardens, FL
Category Customer Service
Job Description
Macy's is seeking a Manager, Sales & Customer Service to ensure excellent customer experience through loyalty, sales optimization, and operational support. The role involves leading a team, managing sales, and fostering an inclusive environment. It requires a blend of leadership, customer service, and operational expertise.

Requirements

  • Build and lead a productive team
  • Exceed sales goals through coaching and recognition
  • Manage sales and customer service support activities
  • Conduct talent analysis and develop career progression plans
  • Manage communication and conflict resolution

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Paid holidays
  • Performance-based incentives
  • Merit review
  • Employee Assistance Program
]]>