Manager, Scaled Customer Success

As Manager, Customer Success for Okta's Scale CS Team, you will lead a team earlier in career talent to deliver outcomes for our customers that are supported by a Scale (pooled) CS engagement model. You will mentor and coach the team, drive Scale Customer Success plays, and ultimately will be responsible for your team's performance against customer health/adoption, and renewal and growth target goals.

What You Will Do

You'll be a coach and mentor: Help emerging CSMs ramp quickly and then continue to grow and refine their skills. You'll drive customer success: Lead your team in executing Scale CS plays focused on critical security features, Identity Maturity, and key feature adoption. You're aiming to drive efficiency and effectiveness, ultimately maximizing retention and expansion.

Why It Might Be a Fit

You'll be a team player: Work with other leaders across Okta (Sales, Support, Product, etc.) to make sure everyone is successful and customers get the best outcomes. You'll improve things: Look for ways to make the team's processes better and more efficient. You'll be the point person: Step in and help resolve customer issues when needed.

Requirements

• 8+ years of relevant experience with a Bachelor's degree, or equivalent combination of education and work experience.
• 6+ years in Customer Success. Experience in a pooled/scaled Customer Success team, and/or experience with Digital Customer Success, is a plus.
• 2+ years of managerial / leadership experience, or equivalent.
• A proven track record and motivation for onboarding, nurturing and growing an early-in-career team.
• Demonstrated success leading effectively in a dynamic, high-growth, and fast-paced environment, and working with both in-person and remote teams.
• Clear communicator, who leverages data, workflow diagrams, logic, and strong analytical skills to illustrate viewpoints verbally and in writing.
• Excellent presentation skills, with a passion for explaining complex technical concepts in a digestible manner and for coaching your team to do the same.
• Demonstration of operational excellence in analytical thinking, process improvement, problem-solving, communication, delegation, and planning.
• Ability to collaborate across the organization and with external stakeholders.
• Experience successfully engaging and working with customers including IT administrators up to executives.
• Strong operational skills that will drive organizational efficiencies and customer satisfaction.
• Experience with Okta is a huge plus.

Benefits

• health insurance
• dental insurance
• vision insurance
• 401(k)
• flexible spending account
• paid leave (including PTO and parental leave)