Role OverviewThe Manager, Student Success Navigator leads the Student Success Navigator team and oversees student outreach, caseload management, and service standards to support undergraduate retention and persistence.
What You Will Do
The manager will lead hiring, training, supervision, and performance evaluation; coordinate caseload assignments with Institutional Research; and collaborate with campus partners to address student concerns and maintain effective referral processes.
Why It Might Be a Fit
The manager will also maintain a reduced student caseload, resolve escalated cases, and use data to improve team performance and student support.
Requirements
- Bachelor’s degree
- Three years of experience in higher education advising, student success, student support, enrollment management, or a metrics-driven service role
- Experience supervising, leading, or training a team, or serving as a lead in a caseload-based role
- Demonstrated success achieving individual and team goals
- Experience using student information or CRM systems and associated reporting tools
Benefits
- Employer-paid tuition benefits for bachelor’s and master’s degree programs
- Tuition discounts for doctoral programs
- Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options
- Paid holidays
- Free lunch Fridays
- Professional development opportunities
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