Manager, Technical Support

Trisian-Global Consulting LLC
Memphis, TN
Job Description
Trisian-Global Consulting LLC is recruiting for a Manager, Technical Support to join their client's team in the Memphis area. The successful candidate will oversee the daily operations of the IT support team and ensure the smooth functioning of all IT systems and processes.

Requirements

  • Manage a team of IT support specialists
  • Develop and implement IT support policies and procedures
  • Monitor and maintain the company's IT systems
  • Troubleshoot and resolve technical issues reported by clients and internal teams
  • Collaborate with other departments to identify and implement technology solutions to support business needs
  • Oversee the procurement and installation of new IT equipment and software
  • Conduct regular audits and assessments to ensure compliance with security protocols and industry standards
  • Stay up-to-date with the latest technology trends and make recommendations for improvements to the company's IT infrastructure
  • Manage relationships with external vendors and service providers
  • Develop and maintain disaster recovery and business continuity plans for all IT systems.

Benefits

  • 401k Matching
  • Retirement Plan
  • Generous Paid Time Off
]]>